Refund Policy

Company Information

ADSTHETICS LTD
The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP
Email: info@adstheticsretail.shop
Telephone: +44 7119 206 443

1. Refund Timeframe

Refund requests must be submitted within 14 days from the date of delivery. Requests made after this period may not be eligible unless otherwise required by law.

2. Return Conditions

To qualify for a refund, items must be returned in their original condition, unused, and with any original packaging or accessories included where reasonably possible.

Products should be returned in a condition that allows inspection and verification of the issue raised.

3. Non-Refundable Situations

Refunds may not be approved in the following situations:

• The item has been used, installed, altered, or damaged after delivery.
• The request is submitted outside the applicable refund timeframe.
• The item is returned without sufficient order details for identification.
• The issue relates to a delivery address error provided by the customer.
• The product matches the order confirmation and was delivered correctly.

4. Damaged Item Handling

If an item arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the product, packaging, and shipping label where available.

Once we review the details, we may offer a replacement, refund, or another suitable resolution depending on the circumstances and product availability.

5. Wrong Order Handling

If you receive the wrong item, please contact us within 7 days of delivery and include your order number together with a brief description of the issue.

After verification, we will arrange an appropriate resolution, which may include replacement of the correct item or a refund where applicable.

6. Refund Processing Time

Once a refund has been approved, it will be processed within 5 to 10 working days. The exact time for funds to appear in your account may depend on your bank or payment provider.

Refunds are normally issued to the original payment method used for the order.

7. Contact Information

If you have any questions about this Refund Policy or need help with an order, please contact us using the details below.

ADSTHETICS LTD
The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP
Email: info@adstheticsretail.shop
Telephone: +44 7119 206 443