Delivery Policy

Company Information

ADSTHETICS LTD
The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP
Email: info@adstheticsretail.shop
Telephone: +44 7119 206 443

Processing Time

Orders are normally processed within 1 to 2 business days after payment has been received and the order has been confirmed.

Processing times may be extended during peak periods, public holidays, stock review periods, or where additional verification is required.

Delivery Estimates

Delivery estimates are provided as guidance only and are not guaranteed. Delivery time depends on the destination, courier service, local handling conditions, and seasonal demand.

For United Kingdom deliveries, orders are usually delivered within 2 to 5 business days after dispatch. For European deliveries, transit times may vary depending on the destination country and customs handling.

Courier Disclaimer

Once an order has been dispatched, the courier is responsible for the transport and final delivery of the parcel. Any delay caused by the courier, local delivery network, customs processing, weather conditions, or operational disruption is outside our direct control.

We will make reasonable efforts to assist with courier-related issues, but delivery dates remain estimates unless a specific guaranteed service is explicitly stated.

Incorrect Address Policy

It is your responsibility to provide a complete and accurate delivery address at checkout. Orders sent to an incorrect or incomplete address provided by the customer may be delayed, returned, or lost.

If a parcel cannot be delivered because of incorrect address details, any additional redelivery or reshipping cost may be charged to the customer where permitted.

We are not responsible for delivery failures caused by inaccurate address information supplied at the time of order.

Tracking Information

Where tracking is available, tracking details will be shared by email after dispatch. Tracking updates depend on courier scanning and may not appear immediately after shipment.

If a tracking number has been issued, please allow some time for the courier system to update before contacting support.

Fees & European Delivery Charges

All orders qualify for free delivery.

For European deliveries, customs duties, import taxes, VAT, and any local clearance charges are not included unless clearly stated at checkout or in the order confirmation. These charges, if applied by the destination country, are typically the responsibility of the recipient.

If a shipment is held by customs, the recipient may need to provide additional information or pay the required charges before delivery can continue.

Contact Information

If you have any questions about delivery, tracking, or related order details, please contact us using the information below.

ADSTHETICS LTD
The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP
Email: info@adstheticsretail.shop
Telephone: +44 7119 206 443