SUPPORT CENTER

Frequently Asked Questions

Helpful answers about orders, delivery, returns and product information

How long does order processing take?
Orders are normally processed within 1–2 business days after payment confirmation.
How long does delivery take?
UK orders are typically delivered within 2–5 business days after dispatch. European delivery times vary depending on destination and customs procedures.
Is shipping free?
Yes. We provide free delivery on eligible orders unless otherwise stated at checkout.
Are customs duties or import taxes included?
For European deliveries, customs duties, import taxes, VAT and local clearance charges are not included unless clearly stated during checkout or in the order confirmation.
Will I receive tracking information?
Where tracking is available, tracking details will be sent by email once your order has been dispatched.
What if I entered the wrong delivery address?
Please contact us immediately. We are unable to guarantee changes once an order has entered processing or dispatch stages.
Can I return an item?
Eligible returns may be accepted within the applicable return period provided the item remains unused and in its original condition.
How long do refunds take?
Approved refunds are generally processed within 5–10 working days to the original payment method.
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery and provide photographs of the item, packaging and shipping label so we can assist.
How can I contact customer support?
Email: info@adstheticsretail.shop
Phone: +44 7119 206 443
Address: The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP